Jyotishi Online – Refund & Cancellation Policy

Nature of Services

Jyotishi Online provides digital astrology consultation services connecting users with experienced astrologers. These services include live video/audio sessions, chat consultations, and written reports delivered through our platform.

General Refund Policy

Due to the nature of digital consultation services:

• • Once a live session or chat consultation has started or been completed, refunds are generally not available
• • Services are considered delivered once the consultation has begun
• • All purchases are final unless covered by the conditions mentioned below

Conditions for Refund

We may offer partial or full refunds in the following circumstances:

• • Technical Failure: If there is a platform-side technical issue that prevents the delivery of the service you paid for
• • Astrologer No-Show: If the astrologer fails to join or accept the scheduled session without prior notice
• • Service Not Delivered: If you paid for a service but did not receive any consultation or report
• • Duplicate Payment: If you were accidentally charged multiple times for the same service

How to Request a Refund

To request a refund, please:

1. Email us at Jyotishionlinekerala@gmail.com
2. Include your order/booking reference number
3. Provide a detailed description of the issue
4. Attach any relevant screenshots or documentation

Refund requests must be submitted within 7 days of the scheduled service date.

Refund Processing

Once a refund is approved:

• • Refunds will be processed within 7-10 working days
• • The refund will be credited to the original payment method
• • You will receive a confirmation email once the refund is processed
• • Bank processing times may vary and are outside our control

Cancellation Policy

For scheduled appointments:

• • 24+ hours before: Full refund or free rescheduling available
• • 12-24 hours before: 50% refund or rescheduling with a small fee
• • Less than 12 hours: No refund, but rescheduling may be considered on a case-by-case basis

Management Discretion

All refund decisions are at the sole discretion of Jyotishi Online management. We reserve the right to refuse refunds that do not meet the criteria outlined in this policy or in cases of suspected misuse.

Policy Updates

This policy may be updated from time to time. The latest version will always be available on this page. The version in effect at the time of your purchase will apply to that transaction.